Contact Us
At Sankra Casino, we value your experience and want to ensure that you have a smooth and enjoyable time playing with us. If you need assistance or have any questions, please don't hesitate to reach out using one of the following contact methods.
Customer Support Availability
Our customer support team is available 24/7 via our live chat feature. You can access live chat from anywhere on our website by clicking on the chat icon at the bottom right-hand corner of your screen.
In addition, you can also email us directly at any time to receive a response within approximately 30 minutes during weekday business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT).
Live Chat Support
Our live chat feature allows you to communicate with our support team in real-time. You can ask questions or resolve issues instantly by clicking on the chat icon at the bottom right-hand corner of your screen.
Email Support
If you prefer to contact us via email, please feel free to do so using the following address.
Our team will respond to your email within approximately 30 minutes during weekday business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT).
Help Centre
We also have a comprehensive help centre where you can find answers to frequently asked questions about our casino and services. You can access the help centre by clicking on the "Help" tab at the top of your screen.
Responsible Gambling Assistance
If you or someone you know is experiencing problems with gambling, please don't hesitate to reach out for support. We have a self-exclusion tool available that allows players to request account closure for gambling reasons.
Additionally, we provide links to independent support organisations such as Gamblers Anonymous and Gambling Therapy on our responsible gaming page.
Technical Support
For any technical issues related to your account or gameplay experience, please contact our customer support team via live chat or email. We will do our best to resolve the issue promptly.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account, please reach out to us directly using one of our contact methods above. We take all complaints seriously and will investigate and respond accordingly.
Communication Response Expectations
Please note that we aim to respond to all queries within 30 minutes during weekday business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT). However, please allow for up to 24-48 hours for a response during non-business hours or if your query requires further investigation.
Account-Security Assistance
If you have concerns about account security or suspect any fraudulent activity on your account, please contact our customer support team immediately via live chat or email. We will do everything in our power to protect your account and secure your funds.
We also encourage all customers to review and adhere to our responsible gaming policies, available through the help centre tab at the top of your screen.
Mobile and Desktop Support Accessibility
Our website is fully optimised for both mobile devices and desktop browsers. You can access live chat from anywhere on our website using the chat icon at the bottom right-hand corner of your screen.
Multilingual Support where Applicable
Please note that while English is our primary language, we may offer support in other languages upon request.
Preferred Contact Methods
We recommend contacting us via live chat for immediate assistance or email if you need to communicate a more complex issue. If you have any general questions about responsible gaming or would like to access the help centre directly, please feel free to do so by clicking on the relevant link at the top of your screen.
General Support Workflow
Our customer support team will work closely with you to resolve any issues promptly and efficiently. Please note that we may ask for additional information from time-to-time in order to better assist you.
